Agents in your contact centre on Amazon Connect.
Contact puts agents in your contact centre on Amazon Connect: live adviser assist, voice, 100% call monitoring and card payments.
Contact centres carry the most customer contact, and the most pressure on quality and compliance.
Quality is sampled, not monitored, so problems are found through complaints.
of UK leaders can only partly see what AI costs them
KPMG UK, 2026The benefits of Contact.
The people who feel the problem first.
Support advisers and monitor every call.
Quality and compliance at volume.
Monitor every call, not a sample.
Three ways teams use Contact.
Prompt advisers live during a call.
Monitor every call against your rules.
Take card payments inside the flow.
Works best alongside.
Customer letters and emails drafted by an agent, checked against your rules.
See Comms Skill TeamsTrained agent teams with guardrails and a named owner.
See Skill Teams LogLog: the record of events.
See Log All of AutomateAgents on jobs in collections, customer service and finance operations, with a named owner for each. Advisers, human and agentic.
See the Automate modulePrices are indicative ranges, confirmed in writing before you commit. Estimates are replaced by your own figures once your health check runs.
How the supporting tools fit together
GenWA Frame brings together your policies, business knowledge and our methodology to guide the work.
The Log records what connected AI saw, produced and who approved it.
The Intelligence Layer is being built to turn those records into trends and answers linked to their source. We agree which tools are available and appropriate for your engagement.
Find out more about the GenWA FrameSee Contact working on your business.
Start with a health check. Agree the scope, fees and next steps with us.