Customer letters and emails drafted by an agent, checked against your rules.
Comms drafts customer letters, emails and messages with an agent, checks them against your rules and has a person sign off where it matters.
Customer communications are high volume, high stakes and slow to write well.
Replies are slow or inconsistent, and a poor one can become a complaint or a regulator question.
of UK leaders can only partly see what AI costs them
KPMG UK, 2026The benefits of Comms.
The people who feel the problem first.
Faster, consistent replies.
Rules applied before sending.
Capacity without losing control.
Three ways teams use Comms.
Draft, check and route for sign-off.
Keep tone and wording within your rules.
Draft and send standard messages at volume.
Works best alongside.
Trained agent teams with guardrails and a named owner.
See Skill Teams ContactAgents in your contact centre on Amazon Connect.
See Contact RulesPolicy as enforced rules: approved models by task, data type and risk.
See Rules All of AutomateAgents on jobs in collections, customer service and finance operations, with a named owner for each. Advisers, human and agentic.
See the Automate modulePrices are indicative ranges, confirmed in writing before you commit. Estimates are replaced by your own figures once your health check runs.
How the supporting tools fit together
GenWA Frame brings together your policies, business knowledge and our methodology to guide the work.
The Log records what connected AI saw, produced and who approved it.
The Intelligence Layer is being built to turn those records into trends and answers linked to their source. We agree which tools are available and appropriate for your engagement.
Find out more about the GenWA FrameSee Comms working on your business.
Start with a health check. Agree the scope, fees and next steps with us.