Automate · Skill Teams

Trained agent teams with guardrails and a named owner.

Skill Teams are trained agent teams for onboarding, complaints, finance and compliance work, with guardrails and a named owner for each.

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We are building this next. Tell us if it matters to you and we will involve you as it takes shape.

The problem

Moving from helpful tool to real work needs more than a prompt: it needs a defined job, guardrails and an owner.

Agents without owners create work, and risk, faster than they remove it.

42%

of UK leaders can only partly see what AI costs them

KPMG UK, 2026

What you get

The benefits of Skill Teams.

Defined jobs for onboarding, complaints, finance and compliance

Guardrails and a named owner for each team

Runs inside your control harnesses

Who it is designed for

The people who feel the problem first.

COO and operations

Defined jobs done faster, with an owner.

Finance and compliance

Routine checks handled, exceptions escalated.

Customer operations

Consistent handling of complaints and onboarding.

Where it is used

Three ways teams use Skill Teams.

Onboarding

Handle routine onboarding steps with a person accountable.

Complaints

Triage and draft, with sign-off where it matters.

Finance checks

Handle routine checks and escalate exceptions.

Part of Automate

Works best alongside.

Library

The prompts, agents and workflows that work, shared and attributed.

See Library workflow examples

The agents you can put to work, and what each does.

See workflow examples Comms

Customer letters and emails drafted by an agent, checked against your rules.

See Comms All of Automate

Agents on jobs in collections, customer service and finance operations, with a named owner for each. Advisers, human and agentic.

See the Automate module

Prices are indicative ranges, confirmed in writing before you commit. Estimates are replaced by your own figures once your health check runs.

How the supporting tools fit together

GenWA Frame brings together your policies, business knowledge and our methodology to guide the work.

The Log records what connected AI saw, produced and who approved it.

The Intelligence Layer is being built to turn those records into trends and answers linked to their source. We agree which tools are available and appropriate for your engagement.

Find out more about the GenWA Frame

See Skill Teams working on your business.