Automate · Agentic Org Structure

Design the agentic organisation your business will run.

We design a bespoke agentic organisation for you, or you start from a pre-built structure from GenWA. Every agent role has a named human owner.

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We are building this next. Tell us if it matters to you and we will involve you as it takes shape.

The problem

Agents are being added one task at a time, with no plan for who owns the work, who checks it and who decides.

Ownership blurs, work is duplicated or dropped between people and agents, and nobody can say who is accountable when something goes wrong.

42%

of UK leaders can only partly see what AI costs them

KPMG UK, 2026

What you get

The benefits of Agentic Org Structure.

A clear map of who does what, people and agents

A named owner for every agent role

A structure that grows with your business

Who it is designed for

The people who feel the problem first.

CEO

One design for how people and agents share work.

COO and operations

Owners and hand-offs for each process.

Chief people officer

Roles people can understand and trust.

Where it is used

Three ways teams use Agentic Org Structure.

Complaints and onboarding

Who triages, drafts, approves and can stop the flow.

Finance and compliance checks

Routine checks with exceptions passed to a person.

Customer operations

Hand-offs between contact staff and agents, with owners named.

Part of Automate

Works best alongside.

Skill Teams

Trained agent teams with guardrails and a named owner.

See Skill Teams workflow examples

The agents you can put to work, and what each does.

See workflow examples All of Automate

Agents on jobs in collections, customer service and finance operations, with a named owner for each. Advisers, human and agentic.

See the Automate module

Prices are indicative ranges, confirmed in writing before you commit. Estimates are replaced by your own figures once your health check runs.

How the supporting tools fit together

GenWA Frame brings together your policies, business knowledge and our methodology to guide the work.

The Log records what connected AI saw, produced and who approved it.

The Intelligence Layer is being built to turn those records into trends and answers linked to their source. We agree which tools are available and appropriate for your engagement.

Find out more about the GenWA Frame

See Agentic Org Structure working on your business.